An excellent way to communicate with your customers is by using toll free numbers. Not only does this make it easier to communicate, but it also reduces the cost associated with calling. In fact, customers can use the number to call for free. This is probably why more and more organizations are switching to 1800 numbers for their daily service.
But what these toll-free or the 1800 numbers are?
In simple terms, toll-free numbers are cloud-based phone service provided by dedicated service providers. What happens here is that instead of levying call charges on to the customer, the opposite happens. Using toll-free numbers to place a call to the specific services, users no longer need to pay from their pockets.
Consider, for example, you are a customer and planning to visit Thailand this winter season. You have been through their app but have additional queries and prefer having a direct interaction over a call with the business. Now calling numbers would cost you much, right? It might so happen that you make a switch and book a different hotel, one that appeals to you more.
Maybe you have or have not got a better deal but the first hotel suffered a loss. Though this is about a single customer, yet the loss could be huge. Under such a situation, hotels and resorts have now opted for 1800 numbers for their customer support desk or inbound calls. It helps them connect customers from across the globe facilitating uninterrupted services to all.
How Do These Numbers Work?
Now, the idea of employing 1800 numbers definitely seems enticing, but how do these numbers work?
When an organization purchases or opt for an 1800 number for their service from a dedicated company, they have access to an array of toll-free numbers, the ones that can be used to communicate with customers, irrespective of the region or a geographical boundary.
What this implies is that depending upon the targeted region business owners can buy numbers specific to that region. Purchasing numbers particular to different areas gives the customers of that region the ease to call businesses for free. They can also connect with the business while traveling or on board, in case they experience any issue.
What’s best about these toll-free numbers is the fact that it gives businesses the ease to connect and communicate with customers, increasing the conversion rates.
Communicate Seamlessly With 1800 Numbers
One of the prominent reasons why the travel and tourism sector incline towards buying such numbers is that it eases international communication. Users don’t have to think twice before placing a call to the business. Evidently, the tourism industry is one such sector that attracts people from different regions, and hence, it is important to give the customers the flexibility to call without charging them much.
Even though it is the top players that invest in such numbers, it is seen that the hope to attract customers and drive sales, even the small scale organizations are opting for cloud-based virtual phone number service. The perks of 1800 numbers do not end with uninterrupted communication and extend to 24/7 inbound calls that are routed to different centers depending upon the region and the time of calling.
This is beneficial for companies that have multiple branches in different locations. No matter what time of the day it is, the business never stops and continues to work throughout the day. In case, there comes, a call during the off hours of the day, the same can be routed to a different location or a different center. Similarly, the service can be used to transfer calls to the location nearest to the user’s address.
This organizing and call distributing ease the communication line enhances the overall path of interaction and streamlines communication.
Marketers obtain leverage over others with 1800 numbers. They can know the exact location of the incoming calls and then use this data to find areas that are active in terms of services. To put it this way, the marketing team can trackback calls to their origin, gather information about the customers and their behavior. Further, this information is used to come up with insights related to the business. All of this gives the Marketing team a needed boost and helps them make better and improved decisions.
Final Word
In case, you are not sure whether buying 1800 numbers is ideal for your business, we recommend you give it a try. Given the need to offer customized services to the customers, toll-free numbers not only aid free calling but gives you an edge on the competitors. It will help your business stand out in the crowd and etch more sales with higher revenue figures.
