F.H. Cann & Associates: Business Expansion Over The Past 20 Years [EXCLUSIVE]

The world of debt recovery and collections is tricky to navigate, yet crucial for customers who need this service. For the past 20 years, one company has been a clear leader in this industry and has experienced explosive expansion. F. H. Cann & Associates was founded in Massachusetts in 1999, and as it celebrates 20 years as a company, it is experiencing great expansion in account receivables management. Today, F.H. Cann & Associates is an organization with several hundred employees, which spans all 50 states. Most recently, the company opened a new office in Sharonville, Ohio, and added 100 members to its team, and it shows no signs of slowing down. Here’s an exclusive look at why F.H. Cann & Associates is enjoying business expansion and success.

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The F.H. Cann & Associates Difference

The ability for a business to expand and grow comes from a solid core. A business needs a model that is strong, and permeates all aspects of its culture, in order to succeed. F.H. Cann & Associates

is built on what it calls “The FHC Difference,” which impacts every part of the business.

One aspect of F. H. Cann & Associates that has helped the company enjoy expansion and growth over the past two decades is what they call “The FHC Difference.”

  • Employee Engagement

All FHC employees are experts in their field and are highly trained. They are all professionals when it comes to accounts receivables management services. Plus, all FHC employees are dedicated to customer satisfaction, and protecting customer information. FHC employees are also consistently retrained and certified, to make sure they maintain their place as experts in their field.

  • Customer Centric

A core component of “The FHC Difference” is that customers are at its core. FHC creates customized plans for each individual customer. Each customer also receives their own dedicated staff, who handles their needs.

  • Compliance & Quality

FHC holds itself to incredibly high standards. To ensure their work is consistent, FHC has its own Compliance & Quality Assurance team, which tracks everything. FHC is known for far surpassing industry standards when it comes to quality and compliance.

  • Technology & Infrastructure

Another big component to FHC’s growth is that it understands the risks of cyber-security threats in the digital age. FHC is known for using the best industry practices when it comes to protecting customer information, and its information security programs have been audited and certified by many organizations.

  • Social Responsibility

FHC is committed to positively impacting its community and is dedicated to contributing to social responsibility. FHC is involved with a number of organizations including Professional Woman of the Collections and Call Center Industries, the Pulmonary Hypertension Association, and Veterans Assisting Veterans, among other organizations.

Born to Grow

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An organization’s ability to grow starts from its roots. F.H. Cann & Associates was co-founded by Sheri A. Traficante-Cann and Frank H. Cann Jr., who have been dedicated to their company from the beginning. Cann Jr. is dedicated to investing in the latest technological advancements, to continuously improve services for their clients. Traficante-Cann is particularly focused on retaining employees by treating them with respect and offering attractive compensation.