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Average rating from 3 reviews.
Dreaming Summit Animal Hospital
5135 NORTH DYSART ROADLITCHFIELD PARK, AZ 85340
1968 miles away
Reader's Reviews (3)
Stay Away From Dreaming Summit Animal Hospital
posted 9 months ago
To say I had a bad experience is the understatement of the century. Had 2 extremely bad experiences there.
I will summarize, 1st time I arrived 15 mins early for my appointment. I wait over 40 mins past my appointment time to get moved to a room and then waited 20 mins before someone came in. So I basically was seen an hour after my scheduled appointment. (I figured maybe someone called out of work and they were behind)
The next visit 5/21/13 - I called because I was running a few mins late. They told me after 10 mins late I would have to reschedule or pay $65? I said $65? That's crazy, then they said it was only $20 more than what I was paying for the office visit and that "THEY WILL WORK ME IN". Bad communication. I couldn't believe it, I said last time I went you guys made me wait over an hour after my scheduled appointment before I saw anyone, and I didn't charge you, my time is valuable as well. Told them that I'd call back.
I called my wife and said I didn't want to pay an extra $20, but she said you are already right there, just get it over with. I really didn't want to do it but it made more sense than driving all the way home and then back there again.
I went to the front desk and said I'll pay the extra $20 and they said have a seat and we will work you in.
After an hour and I got up and asked "How much longer do you think it will be?" They said we might have a cancellation at 11:40, I said Might? That is an hour from now and I have already waited over an hour!! I said "You never said I had to wait until someone cancelled or didn't show up, you said you'd "Work me in" She said sorry, however her tone was like I don't care just wait. I was so heated!!! I actually cursed!! and then said why would I pay extra to have to still wait 2-3 hours before being seen. Why didn't you tell me it could take 2-3 hours before being seen, I would have rescheduled?? She said sorry, I told them that is no way to run a business and that I was never coming back here again and that I would be posting my negative experience online and that I would post multiple bad reviews.
Wait.... it get's better... I get an email saying that they are canceling me a a client (no big deal I wasn't going back anyway) I thought they might own up to it and apologize. Nope
Then I get a letter in the mail..basically threatening me that if I post bad reviews they will in the exact words "I will respond by providing links to the survey video of your intereaction here at Dreaming Summit. Up to the part where you used the terms F IN BS to my 20 year old female receptionist, in front of my good clients, while my other young female receptionist was on the phone. Youtube is a wonderful thing" signed by Matthew Hillebrand WOW COULDN'T BELIEVE a business would do that. I will post the actual letter and email online, and I am waiting to see if/what Dreaming Summit will do because there is NO WAY i would let this horrific experience go by and not warn people about it.
You can see my review on Yelp as well under Mike L
I would be wary of going there because they do not have any accountability, have bad communication skills, and an arrogance that seems to stem from the top down.
My best advise would be to STAY AWAY from Dreaming Summit Animal Hospital
Cons: They are arrogant, condescending, do not communicate well, and think they are better than everyone!!
1 of 1 people found this review helpful.
posted 5 years ago
Being Military the cheapest option is obviously to use the base vet. But the fact that the base vet is the main hub for the giant retired veteran community in the Phoenix area makes it almost impossible to get regular visits without stalking the veteranarians. I just happened upon Dreaming Summit and called to make an appointment and they were very courteous and very knowledgable. The owners are also very military friendly and provide a discount, not to mention they are already much cheaper than other civilian alternatives. I would recommend this vet to anyone.
Pros: Very affordable
Cons: None that I have found
0 of 0 people found this review helpful.
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