Our rat buckles had a horrible sneeze and we thought it was a respiratory infection and during the exam at banfield they didn't check his lungs which is obvious part of the exam, they handled him by the scruff of his neck like a cat ( research showed that they can't do that) They cut his mouth and made him bleed which is unnecessary for a sneeze. We waited 45 minutes past our apt time. They misdiagnosed him saying that this was a chronic problem that will lead to death. After this horrible experience we took buckles to another vet and they said he had a res. infection and it was common in rats. Buckles is still alive!

Pros: they are conviently located in a pet store

Cons: they dont know details about many animals