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Sweetaberline
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Rating: 1

Arlington is a NO!

posted 4 years ago

A few months ago, my dog had a tumor pop up on the inside of her back leg. Naturally, I was worried sick! We were in between vets at the time and several friends recommended Arlington.
First of all, our consultation was with one doctor, a different doctor performed her surgery, then when we went back for her check up, the first consult doctor was the person we saw...THIS MAKES FOR HORRIBLE COMMUNICATION. But I digress, we dropped her off for surgery in the morning and went to visit her that evening after surgery. I was shocked to see that WITHOUT MY PERMISSION they had performed a hernia removal surgery. Now don't get me wrong, had we discussed this option at our initial visit, I surely would have agreed that this was the right time to remove it. However, I felt very unsure of my decision to take her to Arlington after they added another surgery without calling and without my consent. This was not about the money, it was about trusting the vet to make the right decision. That evening, when I asked if the vet was in, I was told "No, you cannot speak with him." So we left and decided we would just discuss it the following morning. When we came back, I asked the receptionist why the extra surgery was performed without my permission. She immediately said "I'll just credit your account for the amount of the surgery, plus $50.00." I was confused. Why would she be so eager to credit me $100?? And without even discussing it with the docs?
It was when we came back for her checkup that we discovered the tumor had never been tested. Why? When I asked the doctor, he said "Because of the situation with the hernia, we assumed you wouldn't want to pay any more to have it tested." Naturally, I asked "What hernia situation??" According to the doctor, his receptionist had concocted a bizarre story about how we had refused to pay for the service...I'll spare you the rest of the details, as they are absolutely ridiculous. To his credit, after explaining what had really happened, he was quite apologetic. However, that does not negate the fact that we lost that opportunity to test the tumor. It was a horrible experience. Overall, I would say that Arlington is probably great for vaccinations or for anything that does NOT require an overnight stay or surgery. In other words, if it's serious, GO SOMEWHERE ELSE. She just recently had another tumor show up out of nowhere. Unfortunately, we had to take her back to Arlington. The surgery went fine I suppose, but my dog (who gets baths on the regular and IS NOT A STINKER by nature) came home reeking of urine. We are still awaiting the test results, but regardless of the outcome are seeking a clean and caring vet that we feel comfortable with.

Pros: WALK IN HOURS

Cons: unclean facilities, long waits

7 of 12 people found this review helpful.

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Sadamsbtown
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Rating: 1

Beware

posted 4 years ago

I am outraged with this clinic! I brought our 3 year old guinea pig in for what I thought was either a fecal impaction or a cyst. They had asked to keep the pig to see if they could open her up and determine what it was. The vets opinion, after draining fluid from it while there in the office, was a cyst. I received a call from the doctor at 8:30 pm, after hours, stating that it was an extensive tumor, taking > 1 hour to remove it and the bill would be $375!!!! I was appalled that he did this type of surgery on an older guinea pig (with other birth defects), to that extent and that price, without even a call to ask if I wanted this done. To my son and I's great sadness, Beannie died 3 days later. We did everything would could and watched her very closely, but she never came fully back from the surgery. It was WAY too much for her.

As far as customer service, I called the office the day after her surgery and complained of the fees and what they put her through. The office manager, though outwardly nice, was unable to lower the cost. The doctors refused, and felt this surgery was necessary. Now... we still owe $275 and have no Beannie to show for it! I WILL NEVER GO BACK!!

Pros: Easy Hours- Walk-in

Cons: Cruelty to Animals, Over priced

3 of 6 people found this review helpful.

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Ethyoung
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Rating: 4

Just About Perfect

posted 6 years ago

I have four healthy cats thanks to Arlington Heights. They're always friendly, faster than any other vet I've taken my cats to, and very good at what they do.
My only complaint is that the waiting room is a little dog-heavy at times, and the cat's always freaked out enough by being stuck in the carrier. Maybe a little partition/wall to separate the cats and dogs?
It's minor, I know, and it would never stop me from taking my cats back anytime they need anything.

Pros: Awesome staff from top to bottom.

Cons: "Integrated" waiting room.

4 of 4 people found this review helpful.

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Josh
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Rating: 4

Nice place

posted 6 years ago

Have been using Arlington for awhile now, and they helped save Lacey after the pet food scare. Like using them because they have walk in.

Pros: easy walk in

Cons: farther out of town than some others in town

5 of 5 people found this review helpful.

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Dee71154
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Rating: 5

Very Friendly and Kind to both animals and partners

posted 6 years ago

I took my Suzy Q there when she first started having problems with arthritis. They were quick with a diagnosis and charges were very competitive with other vets in location. In fact they were a little cheaper than some in Bloomington. They were very thorough with their exam and very very sympathetic. Treated Suzy with kindness and tenderness. The entire staff was great!

Pros: Has three vets on duty and every visit is very short wait

Cons: None

2 of 2 people found this review helpful.

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