Richland Creek Animal Clinic

Rating: 

Rating: 3.0

Average rating from 2 reviews.

(3.0 out of 5, based on 2 reviews)

707 EAST STONE AVENUEGREENVILLE, SC 29601
(864)232-2718

396 miles away
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Reader's Reviews (2)
Aklfynn87
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Rating: 1

Worest vet ever

posted 3 years ago

We took our Great Dane, Serenity, in to have her tail docked. The first time we asked what the price was going to be they said $140. Then they said it would between $220 and $400 on the next visit. We finally agreed to let them do the surgery because it had to be done and we thought they were a good business. After the surgery was done we took her home. We noticed that the stitches did not look normal with big gaps of skin between the each stitch; but we thought they knew best. A few days later all of her stitches were out and we could see all the way to her tail bone. We went back to the vet and told them what happen. They asked if her "E Collar" had been left on. We said we left it off only when she was with us and she could not get to her tail. They told us that it was our fault the stitches came out because the collar was off and she must have pulled the stitches out when we were not looking. I told them they was not the case, but they would not listen. They said we had to pay for the surgery again, another 220 to 400 dollars. We refused and finally they agreed to fix it for $125. They stitched again. We stayed with her and made her wear the ECollar full time so that nothing would happen. My husband also took the day off of work to make sure nothing happened and stayed with her full time. By the end of the day within 24 hours of getting new stitches put in her tail, all the stitches were out again. But we noticed something different then before. There was a second layer of inner stitches, which did not come out. Last time the stitches started to come out you could see all the way into her tail, no second layer of inner stitches. We took her to the emergency vet because the other vets office was closed and her tail was bleeding. They informed me that it did not look like the tail was docked correctly. There is suppose to be at least 1 to 3 inches of skin passed the tail bone so that when stitched it does not cause strain on the stitches. They said this might have been the reason the stitches came out. We also asked about the second layer of inner stitches and they said that should always be there which was not the first time. They said that if everything we were saying was true and the way it looked they would seek compensation because it was not done correctly. So we paid the emergency vet to fix what they messed up and did not have a problem after that. We got a dog babysitter to stay with her full time for 2 weeks just to be on the safe side. We called Richland Creek back told them or problem and they said they would not pay us back that no surgery was guaranteed. I understand that if something unforeseen happens that is not guaranteed, but if they mess up the surgery they should have to pay use back. It is not fair that they are allowed to get away with doing a surgery wrong and then not having to fix the problem. It is not just about the money and they we ended up spending $600 dollars instead of the original $140 they quoted us at, it is principle. They should not be allowed to treat people like this and I will do everything to have the matter resolved. I don't want other people to have to go through what I had to go through.

Pros: Nothing

Cons: Don't take care of customer

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