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Robert L. Lash Veterinary Assoc.
170 East Brady Rd.Kittanning, PA 16201
1077 miles away
Reader's Reviews (11)
Uh oh...New manager?!
posted 2 years ago
I have been going to Dr Lash & assoc for nearly 25 years cannot say enough about the staff. Dr. Lash actually teared up with me when we had to put one of our dogs down. I have an emergency appointment tomorrow at the new location in Indiana (both locations are far for me but I don't care) and am hoping i will not have a bad experience because of one new employee. i will be sure to report it if I do, I probably have paid that place enough to open the new office...lol...but I have never had a bad experience with anyone there which makes the $$ a little less painful. The staff all remember my newest little guy's name (dog) and greet him since he spent so much time in their hospital while saving his life. I'm not happy about going to Indiana and will let other faithful customers know if it's worth the trip or to keep going to Kittanning. I'm afraid once Dr. Lash is completely retired things will change drastically but I hope I am wrong and that Dr Beere and Meleason will keep things business as usual.
[updated on 2013-05-01 23:03:52]:
The new office manager would not let my daughter use the restroom at the Indiana facility after we had a 45 min drive to get there and go the same back...so yes, she makes up rules as she goes. I called and complained to Kittanning.
Pros: awesome staff and honest
Cons: hard to get emergency appointment
0 of 0 people found this review helpful.
Office Manager is no help
posted 2 years ago
I recently was given 12 coupons for a free dose of frontline plus. Upon going into the office at Dr. Lash and trying to use them the front desk didn't know how to use this coupon.
I have dealt with Dr. Lash for 15 years now and have taken many animals there.
The front office asked the office manager how to use this coupon. The office manager stated I could only use one coupon and I had to supply an email address and the email address couldn't be the same for each coupon. They would only give me one first dose. I have 3 dogs and 12 cats. I live on a farm. I explained this to them and they were VERY UNWILLING to work with me on this nor would they let me talk with a Vet to settle this matter.
I called Frontline Plus and they stated the vet office manager was making up her own rules and I was entitled to all the doses since I had coupons for them.
I also called Merial who manufactures Frontline Plus and they too stated I am entitled to the doses.
They are going to work with me on this issue but stated I should call Dr. Lash back and tell him about the office manager along with me calling frontline plus and merial.
This office manager is a total idiot!!! I heard many bad things about this individual from raising prices and talking Old Doc Lash into it and how many other staff members have left because of her. This was my first run in with her. If she wasn't so rude and brash and would try to speak with me instead of staying in her office and only coming out to deal with other staff I wouldn't be writing this. BAD BUSINESS!!!! You never make up your own rules. You follow the coupon and the customer is always right. You also let the customer speak with the owner, their vet about issues like this.
Like I said I love Dr. Lash and the other vets but this office manager has crap for brains.
[updated on 2012-06-08 21:47:03]:
I want all to know I love Dr. Lash. I just want the public to be aware of this woman that is the office manager. She acts as though she owns the place and won't let you speak with anyone else.
Dr. Lash may lose clients due to her poor office procedures and communication.
Pros: Great Vets
Cons: Office Manager is a idiot
6 of 7 people found this review helpful.
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