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(3.0 out of 5, based on 1 review)


1415 miles away
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Reader's Reviews (1)
Rating: 3

Middle Country Animal Hospital

posted 8 years ago

I had brought my elderly dog there to have a mole removed. I noticed that the mole changed size & color often. The dr. finally agreed to remove it. I had asked him to clean the 3 remaining teeth that my dog had while he was sedated (as I didnt want to have to bring him back again and have him knocked out again due to his age).

They made me fill out a form stating that I would agree to pay the fee of $200-$260 (depending on how much anesthesia was used) and that if I didnt have the full payment my dog would not be released---completely understandable.

When I came to get my dog I saw the bill of close to $400! When I asked why the bill was so much higher than the original estimate that was given to me they told me the doctor decided to remove his teeth! I had not given permission to do so, nor was i even consulted. The doctor explained to me that he felt the teeth werent worth cleaning. I understood that, but what bothered me was that i was never even called! They took for granted that I love my dog dearly and did the extractions just knowing that I would put it on my credit card. I asked the desk clerk "what if I had brought exactly the amount that was given to me on my estimate? What if I didnt have that amount money on me?" And their answer was "then you wouldnt get your dog back." They did an unauthorized procedure and just expected me to pay the extra amount or i wouldnt get my dog back.

I was so incredibly upset. I couldnt believe what kind of practice they were running there. I took my dog back for the follow-up and removal of stiches, then immediately switched vets. Dr Clark was cold and rude and did an unauthorized procedure on my dog and then demanded I pay almost double the amount of money that was on my original estimate. I had been there many times before to have small procedures done on my dog and they knew how devoted I was to my pet. They took that for granted. All i was asking for was at least a phone call to let me know that they were doing additional work on my dog and to at least give me a heads up that the cost of his surgery had now doubled.

Pros: Very nice office staff

Cons: Dr Clark

6 of 6 people found this review helpful.

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