Doctors Foster and Smith Pet Supply catalog and online store

Rating: 

Rating: 4.4

Average rating from 63 reviews.

(4.4 out of 5, based on 63 reviews)

2253 Air Park RoadP. O. Box 100Rhinelander , WI 54501
800 826 7206

761 miles away
Driving Directions

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Reader's Reviews (63)
Jodi S.
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Rating: 3

Nice selection of stuff but slow to ship and hard to exchange

posted 5 years ago

Doctors Foster and Smith Pet Supply was one of the first online stores I used to buy things like Frontline online. Their prices for flea and tick preventative is definitely cheaper than buying directly from the vet, but because they're not touting ultra-cheap costs, I feel more comfortable that I'm getting quality product.

The catalogs and website have a wide selection of items for almost any type of pet you can imagine, and they provide vaccine supplies for people who prefer to administer them at home (a must for many rescues). The only food I've seen on the website is their house brand, but the selection of treats is quite extensive.

My biggest issue with ordering through Doctors Foster and Smith is that orders can take up to a week to ship out, even when it's small. I also don't always get a shipping notification. The one exchange I had to make was a bit of a mess because the return authorization doesn't have any tracking info, and the company doesn't let you know when your return has arrived and the replacement has shipped out. I actually forgot about the whole thing until I got a parcel in the mail with my replacements.

Overall, I use Doctors Foster and Smith because of the good selection and competitive prices, but if I can find the same product elsewhere that has better customer service, I'll go with the other company.

Pros: Good selection, frequent sales

Cons: Slow to ship, exchanges can be a pain, regular prices can be a little high

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Lruder
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Rating: 5

Good resource

posted 5 years ago

I have ordered from this company and have been pleased with the promptness and quality of the items I've ordered. I always look forward to receiving the new catalogs. They have a good variety and their prices are competative.

Pros: Good service

Cons: none

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Recent Reviews For Services Near 54501

February 23, 2009 | By Zephyr47

I've ordered from this place over the phone and on-line. They have a great assortment of pet supplies as reasonable prices. The quality is good, too. Always friendly and helpful. They also are rea… more ›

January 7, 2009 | By DoggieDaddie

We get everything from them, and now that Lucky is becoming "geriatric" she really likes her new ramp that she uses to get in and out of the car, asw she comes to work with us every day.

March 19, 2008 | By LynnLucyDoris

They offer many items for pets and shelter animals. I have ordered many things from them for my pets and the shelter dogs. Their prices are competitive and their service is good. I have never been dis… more ›