posted 2 years ago
I took my Yorkies in for grooming and was not pleased with the amount of hair taken off the faces, I called the shop and and was instructed to bring them back and they would take care of the problem. Upon arrival the young lady took my Yorkies back and was very curt and rude. I truly understand that they were busy but no excuse for rudness. I spoke with the owner and verbalized my concerns, (with what I thought may have been a nic on my dogs face as well) she became defensive and upset walking away flingling her arms in the air simply because I asked her to address the rudeness of the staff (later to find out from customers this was her daughter). Her daughter yelled to me to say "I wasn't rude" and her mother proceeded to tell her not to say anything to me...nethertheless I left the store a dissatisfied, angry and offended customer.....I will not be back. I'm certain that one bad experience and one customer lost will not affect business, but I wanted to take this opportunity to express my dissatisfication with the manner in which I was treated. In the future, I'll take the drive to Savannah where my business is much appreciated.
Cons: Only pet store in Hinesville
5 of 5 people found this review helpful.