Dogstuff

I was a devoted and frequent customer of Doggstuff on Birdneck Road in Va Beach ever since I got my dog two years ago. That changed on March 16, 2012. I was in the store buying my usual dog supplies and Cheryl, the owner, was ringing up my purchases. I asked her about some dog scarves that were in a basket on the floor, some of which appeared to be marked down or on sale. I asked Cheryl about a discount and she said there wasn't one. I showed her two scarves that were exactly alike but marked differently and asked her if she could make them both the same lower price and she said no. She ended up grabbing the scarves right out of my hand in a very aggressive manner and stating I could not buy them. I was shocked and felt like I had been assaulted. This woman's behavior was nothing short of an attack on me and I was so shocked into speechlessness that I just left without making my other purchases. In hindsight, if I had the presence of mind, I would have told her she was way out of line and she just lost a very good customer. I will never do business with this store again. Obviously Cheryl believes she can treat her customers with disrespect and worse! Maybe she thinks she has all the business she needs. I can assure you, she lost me as a customer. No one should be able to treat a person like she treated me. I think current and future customers should beware before they choose to do business with this woman. I strongly recommend against doing business with this store. I am a staunch supporter of small independent businesses but not this one anymore.

Pros: None

Cons: Poor customer service