Huron County Humane Society

The shelter is very clean and the employees do a great job of caring for the animals - but the customer service still needs work. Realizing that caring for homeless animals day after day - watching them come in often times in not great condition, then nursing them back to health, then watching them go out the door is difficult - and also knowing that all too often the person calling in is doing so because they expect the Shelter employee to be responsible for the persons lack of responsibility (the shelter employee hears about how the pet owner didn't expect the dog to get so big and now is very upset because the over crowded shelter can't take in the poor big dog) and other such calls.

But, when someone who supports the Shelter calls with a concern - responding that there's nothing the Shelter employees can do is generally not the best response. So while they do one of the most important things very well - animal care - there's a need to learn how to work with and communicate with the public.

Pros: Very clean and takes great care of the animals in the shelter

Cons: Not always helpful when people call in