Humane Society of Cumberland County


Rating: 4.0

Average rating from 4 reviews.

(4.0 out of 5, based on 4 reviews)

782 East Lane Crossville , TN 38555
Hours: Monday-Saturday 11am-4pm

864 miles away
Driving Directions

The Humane Society of Cumberland County is located on East Lane Rd., off Hwy 127 South. Our mission is the prevention of cruelty to animals, the relief of suffering animals, community education for the benefit of animals and provisions for spay and neuter programs. We provide temporary shelter for the over 4000 unwanted, abandoned and abused animals of Cumberland County annually. Our goal is to return lost animals to their owners, find suitable homes for the majority of those without owners, and unfortunately, to provide humane euthanasia where required.
We currently are able to house only 70 dogs and 50 cats at full capacity. The majority of our dog kennels are outside, most with more than one dog per pen. We have only 7 indoor/outdoor runs for puppies and small dogs. We have 2 community cat rooms and one kitten room.
The shelter is located on top of an old dump site. The facility was never originally intended to be a shelter and is in great need of an addition and general repairs and improvements. We would love to see a new addition with indoor/outdoor runs that would allow us to house more animals. The outdoor pens are currently seperated only by panels of chain-link fence, which allows diseases such as kennel cough, parvo, and distemper to pass much more readily. We hope to see new partitions of brick or block to help us better control such diseases. We also would like to see improvements to the current drainage system that is in place.
The shelter and staff would like to thank the community for their continued support and hope that together we can make a difference and give shelter animals a brighter future.

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Reader's Reviews (4)
Rating: 1

Unstable Employee Yells at me over the phone

posted 5 years ago

I sent this letter to the Crossville, TN Humane society recently:

"I called yesterday to find out what I could do about an animal someone had dumped off on my residence and before I could finish what I was saying the man on the phone raised his voice and started going off on me. He yelled at me "YOU CANT JUST BRING YOUR ANIMAL HERE WE ARE FULL UP!" and then proceeded to tell me that they weren't a service where you can just bring your pet because you dont want it anymore. I tried to get a word in edgewise to explain to him it wasn't my pet, but I could tell it didnt matter to him. He was making accusations and judgements and appeared to have some serious personal issues. When I inquired whether or not if he knew of another facility that could help me, like animal control perhaps. (I only mentioned it because on your answering machine message it says for animal pickup call animal control) He went off again raising his voice and yelling at me over the phone that Animal Control was not a pet pickup service! This goes well beyond someone being rude and having a bad day. I hope this person which I didnt get his name, isn't being paid to work there and if he's a volunteer I'd seriously consider screening my volunteers better before allowing them to be the face of your establishment by having them answer phones. Someone else that I called told me that most of the people who work at your facility are disgruntled and I felt disappointed that you're not offering any service to this community by turning people away. I dont know if you get grants to run your facility or not but I'm going to keep inquiring into this situation until perhaps I can find out from someone. If you have a supervisor they should see this email. Is it typical for your employees to imply that an animal just be hauled off to some location because 1)The Humane Society doesn't want them and 2)Animal Control is not a pickup service? The man was very angry and disgruntled and there was no reason for him to go off on me like he did over the phone. I'm going to be leaving a negative review of your business online and also going to talk to the people at the PAWS shop which I go to frequently to inquire more about this situation and the employees."

No one should be spoken to this way and there is no excuse for this kind of behavior or response from an establishment that is supposed to be serving the community.

Pros: none

Cons: no one should be spoken to that way

2 of 3 people found this review helpful.

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Donna P.
Rating: 5


posted 8 years ago

I have often visited the shelter and have been impressed with the staff and the amount they accomplish though they are working with less then great facilities.

Pros: Very caring staff

Cons: Not a great location or facilites

2 of 2 people found this review helpful.

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