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Mayor Defends Officers in Death of Choking Dog

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SAN MARCOS, Texas -- Mayor Susan Narvaiz of San Marcos defended the police officer who detained a speeder and his girlfriend, who were rushing their dying dog to a veterinary clinic, telling reporters on Thursday the Iraq vet and his family have received death threats.

Having viewed the dashboard videos from the two patrol cars, Narvaiz gave new details about the incident. The videotapes, released to the public Thursday, do not clearly show the back-up officer trying to revive the dog, but she can be heard saying the dog was already dead.

In an attempt to quell a week of bad publicity, the mayor held the news conference.

"As mayor of San Marcos, I want to express our regret for this incident and trust we can use it to improve our service to our community," she said.

The city and police have received thousands of angry phone calls and e-mail messages, but Police Chief Howard Williams handled the situation well, Narvaiz said.

"Most of the e-mails are coming in from people who are calling for the officer's head, 20 percent say the officer did the right thing, and 10 percent say I should be fired for disciplining the officer," said Williams of the public outcry.

On southbound Interstate 35 near San Marcos, Texas, Officer Paul Stephens initiated a routine traffic stop on Tuesday, August 5, at about 12:30 a.m.

After Michael Gonzalez pulled over, Stephens asked the driver to move to the end of the overpass.

The car started towards the wider, safer shoulder, then suddenly, the vehicle jerked back onto the interstate. Cutting across lanes of traffic, Gonzalez sped off.

Stephens followed, calling for back-up. A three-mile, high-speed chase ensued, where Gonzalez cut in front of a tractor trailer, passed traffic on the right shoulder and finally pulled over for a second time.

This time Gonzalez followed Stephens' orders. Teacup poodle Missy laid across passenger Krystal Hernandez's lap. The dog was being rushed to the New Braunfels Veterinarian Clinic, after choking on food.

According to Stephens and Officer Joyce Bender, the back-up officer, the dog had no muscle movement, her eyes were fixed and Missy's tongue was outside of her mouth.

Williams estimates that only five to eight minutes had passed from the time the couple left their home to the moment both officers began talking to the couple on the side of the highway.

Bender worked to dislodge the food from the poodle's throat and then performed canine CPR.

"The other officer did a much better job trying to calm the passenger down," Williams said of Bender's actions. "She tried to literally help the dog and revive the dog."

Divided by the vehicle and the roar of passing traffic, the two officers responded separately to the couple.

"This is when he lectured (Gonzalez) on how he was driving and said 'it's just a dog, you can get another one,' " Williams said. "So that only inflamed the situation and made it worse. You can't talk to people that way when their world is coming down around them.

"They (the couple) were just trying to deal with that emergency and doing everything they thought they should do to save that dog -- the officer should have recognized that and worked to help them in that emergency."

While the couple asked to continue on to the vet and return for their citation later, or for Hernandez to go while Gonzalez stayed behind, Williams says the officer responded correctly.

"He should not have let them just go -- the driver was in such a state of hysteria that he should not have been allowed to drive," Williams said. "But having said that, the officer should have tried to calm the situation down and find other solutions."

Williams says the two officers then regrouped at the patrol car to discuss the situation.

"They believed the dog was already dead and that is why the officers felt no urgency to do an emergency run to New Braunfels for a dog that had already died," Williams said.

But if the dog had appeared alive, Williams says his officers most likely would have given the couple and Misty a cruiser ride to the vet.

However, later that day Gonzalez filed a complaint against Stephens, alleging the officers' conferencing had wasted valuable time in saving the dog's life.

"Now, to be fair, I know the owner and girlfriend were both convinced the dog was still alive when they were driving there, but when we pulled the car over the dog hadn't breathed for about five minutes and they still had another 20 minutes to go to the vet -– the dog wasn't going to make it."

Not being aware of their dog's death, Williams says, was due to the panic the couple was in. The level of Gonzalez's distress was evident in the police video as he handed the officers merely a piece of paper from his wallet instead of his driver's license. Stephens had to ask for the license again before Gonzalez realized it.

"But that doesn't excuse how my officer handled the situation," said Williams whose department's internal investigation of the incident concluded Wednesday.

When Stephens reported for duty on Wednesday evening, Williams ordered a reprimand for violating the department's policies for talking to people with disrespectful language. He was also ordered to counseling with his chain of command to review the tapes.

Since then Stephens has watched the video of the incident and "was pretty embarrassed and disappointed that he handled it so poorly."

"People think he is some mean, dog-hating ogre, but really he is just a young, inexperienced officer who was confronted with a situation that he didn't know how to handle," Williams said. "And while he was trying to make the point that you can't endanger the lives of people, the message came across that he didn't care about their problem."

Stephens, 23, has been serving with the San Marcos Police Department for 15 months. Williams believes the rookie will learn from this mistake and go on to have a long, successful career.

While Gonzalez's ticket still remains, the department has spoke to the prosecutor about having it dismissed.

San Antonio Express-News contributed to this report.

Tell us what you think about "Mayor Defends Cop in Poodle's Traffic-Stop Death " below. Share your favorite videos by clicking on the ZootooTV tab. Send us your story ideas by e-mailing us at news@zootoo.com or by calling us at 877-777-4204.



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sally r.
sally r. (KAR28)
7 months ago
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Why didn't the police escort the couple to the vet and give them a ticket/citation there? At least the veet could have tried to save the poor dog who was suffering. The police officer is not qualified to declare a dog dead.
 
Mary M.
Mary M. (naturesworld)
7 months ago
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I hope all involved have learned something valuable out of this bad situation.
 
fabienne  h.
fabienne h. (houstonf)
8 months ago
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This is terrible..just hate it...
 
Cindi K.
Cindi K. (tinaturner)
8 months ago
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This officer should have helped these people out by taking them to the vet. I do not think any charges should be dropped in his case, it would have been common courtsey
 
alice b.
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I a sorry that they lost their pet, but driving like that could have caused an accident that could have killed a child.
 
Betty W.
Betty W. (BettyWood)
9 months ago
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having an emergency with you pet doesn't justify putting others in danger. Make sure you have the phone numbers of the closest vet and that you call the ER vet before leaving. I worked in a ER vet for 4 years. Many times we gave life saving instructions on the phone for choking pets and for CPR.
 
KCsMom
KCsMom
9 months ago
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think this story clearly shows that everyone who owns a pet should know basic pet first aide and emergency care...
think they would have been able to help their pup at home...
also think that if they had stayed put when the officer first pulled them over they could have gotten help from him....and how is a police officer a mind reader...?.if you are pulled over and then peel off wildly into traffic again...the officer can only assume you are a serious criminal and have something to hide...i can also understand the frustration of the rookie...these people where acting in a way that was truly a threat to the general welfare of anyone traveling on that road, including themselves! tho i have no tolerance for anyone who would send death threats to an officer...and little sympathy for irresponsible pet owners who do not educate themselves in basic medical care for their animals...does it make you think...what would i do if my pup was choking?
 
RichardK
RichardK
9 months ago
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What were these guys thinking? Can't they see an emergency?
 
Susan R.
Susan R. (Welela)
9 months ago
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If it was a person who was choking this would be a different story. Very sad. Those poor people...
 
Marty T.
Marty T. (MTrezza)
9 months ago
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Well, of course the Mayor would. Oh, I'm so surprised by this!
 
Nancy  B.
Nancy B. (nanelba)
9 months ago
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How sad and upsetting for the dog's family.
 
Edward Robin
Edward Robin (erobin)
9 months ago
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The insensitive actions of this officer enrages me. I remember seeing the video footage of the situation and he offered no other options to the family in a medical crisis.
 
JoAnn C.
JoAnn C. (jcass43)
9 months ago
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That officer did what he thought was best at the time, however, he should have offered to drive them to the vet and talked about the speeding issue later. His remark about it's just a dog made my blood boil though. Dogs or any animal for that matter is an individual personality, you can't replace that by just getting another one. That officer probably never had a pet growing up.
 
Whitney
Whitney (whickums)
9 months ago
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I remember this all over the news (I live in Austin, just north of San Marcos). The police video made my blood boil, as a caring dog owner. The officer was extremely insensitive. At the same time, the reports have all said that the driver was speeding extremely fast, which could have easily injured or killed lots of people had he lost control of the car. I think what should have happened was the officer should have recognized the emergency and either followed or led him to the emergency vet. By acknowledging his crisis and offering to help it might have helped the driver calm down enough to drive a bit more safely to the destination.
 
Geoff L.
Geoff L. (glcats)
9 months ago
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I think his remark, "It's just a dog...you can get another one." was extremely unfeeling.
 
Sheryl  M.
Sheryl M. (sandysfriend)
10 months ago
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I hope this officer rethinks his actions and handles it differently if it happens again!
 
jennifer r.
jennifer r. (jjenika1)
10 months ago
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Sad situation!
 
Susan P.
Susan P. (CitySue)
10 months ago
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You have to wonder what they were thinking? How uncaring.
 
oldmaidcatwoman
oldmaidcatwoman
10 months ago
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I can certainly understand the police not wanting to let the guy drive if he was that upset. But, it is a shame that the police didn't drive the people and the dog to the vet right away--would have saved a lot of heartache.
 
Hmmmm!
 
wanda f.
wanda f. (foochy)
10 months ago
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That cop has zero feeling oooooooooooooo
 
Jene B.
Jene B. (horsemom2)
10 months ago
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Police officers get off on the adrenalin rush from pursing someone. The mayor says the officer was inexperienced. He was also insensitive and dense. If he was that inexperienced what was he doing on patrol by himself. This illustrates my point about police officers and k-9's. Oh, "I forgot", they can just get another dog.
 
Beth M.
Beth M. (thewetlizard)
10 months ago
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The inexperience of the officer. The couple should have called 911 tell them what's going to happen but they (the couple) didn't call. So all these mistakes cost a life.
 
Jackie L.
Jackie L. (Dakotagal)
11 months ago
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This officer was out of line to delay them from getting to the vet. If they felt the people were too upset to drive safely they should have put them in their car, turned on the siren and rushed them to the vet. If it had been a child in the car instead of 'just a dog' would the situation have been handled differently. I have no children except my two cats and I wouldn't have stopped until I got to the vet. Officer or no officer. He could write me a ticket in the vets office.
 
Pia S.
Pia S. (GuinnieGirl)
11 months ago
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While erratic driving is dangerous to everyone on the road, I, for one, would be speeding to the vet if my dog was dying. Perhaps a call to 911 would have helped so the police could have escorted the people and dealt with his speeding at a later date. To "assume" that the dog was dead without taking a heart rate and to say that "it's just a dog and you can get another one" is so beyond what I would expect of a police officer in uniform. Uniforms do not give you the right to be heartless. Earn your uniform, young man, or take it off. So many police officers are honorable and caring. Perhaps this officer needs to learn from those men and women!
 
Veronica (Ronnie) G.
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Baloney! The officer stopping the speeding car, should have immediately assessed the situation and given the couple and dying dog an escort. And/or, the back-up officer that was trying to help the dog, giving CPR, should have rode with the owners/dog, rushing to the animal hospital.

No excuse. This was a use and abuse of power by the police officer who would not let the driver with the dying dog continue on to the vet. He was young, so didn't know? Well then, he should not be on a the police force. And btw, it is only pure common sense to help the driver and dog get help!

The dog probably could have been revived. There is a 5 minute window from not breathing to resuscitation.
 
gin2772
gin2772
11 months ago
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That cop was a totally insensitive jerk, period!!
 
Tina H.
Tina H. (theinricy)
1 year ago
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I know that when people come in or call and tell me that their dog or cat pasted away. I never know what to say. That could be the situation the policeman was in. Maybe he thought it would comfort them and not thinking that they would take it the wrong way. But then, they shouldn't have hung around to discuss what they were going to do. They should have just given an escort to the vet clinic, just incase, the dog had a chance.
 
Tad D.
Tad D. (tadjr)
1 year ago
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At first I was going to be upset against the officer, but it sounds like he didnt do anything wrong other than the way he talked to the people. Its a very stressful situation rushing your pet to the vets in an emergency and I know the people probably werent under the best judgement.
 
Nicky R.
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hard story to comment on, I dunno who's side I'm on....
 
Paula F.
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This was a sticky situation all around but it does make me wonder how the situation would have been handled had it have been a human life rather than an animal life at stake.
 
kate t.
kate t. (kateteske)
1 year ago
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good question!!
 
Tonya S.
Tonya S. (TonyaSabin)
11 months ago
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You are right. It probably would have been a different story dependent on who the cop was and how much of an animal lover he or she was. Animal lovers will do anything to save an animal, no matter if it is theres or someone elses. I wonder too?
 
kkiggins
kkiggins
1 year ago
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Ugh this is a terrible story here where unfortunately its the dog who lost.
 
Mark J.
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Officer was a jerk but doing his job, the guy was endangering countless people by the way he was driving. There is absolutely no reason to be complaining to the mayor about anything. The people who are complaining should do something more constructive with their time like volunteering at their local shelter.
 
Anonymous
Anonymous
1 year ago
This comment has been removed.
 
Diana G.
Diana G. (seileigh)
1 year ago
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The officer was insensitive, but he was also enforcing the law. It's not illegal to be a jerk, but it is illegal to speed. Nobody wins here, and it's a shame that the dog died. I think the officer could have given them a warning and then escorted them to a vet if the dog was still alive. As for all the people complaining to the mayor, I hope they donate some money to a local dog shelter in honor of the dog. That would be more effective than just complaining.
 
vbspcablog
vbspcablog
1 year ago
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So since when did this officer become a vetrinary expert? This is a clear case of specieism. If it were a human in the same situation I'm sure things would have turned out much differently
 
Brit E.
Brit E. (brindy)
1 year ago
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This is just a horrible story. It's one of those lose-lose situations that is so unfortunate. My sympathies go out to the owners of the dog.
 
Claudia
Claudia (HSSAZ)
1 year ago
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That' so unfortunate. I wish people in uniform would have more compassion for a situation like that. I know how I felt when my dog passed away in my home a couple years back and all I could think about is to call 911 for help and they only laughed at me...
 
vbspcablog
vbspcablog
1 year ago
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People are so cruel. I'm sorry for your loss. I just hope that they don't expect people to be compassionate towards them when they can't even extend the same compassion to others.
 
cfisher3406
cfisher3406
1 year ago
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i feel it should have been handeled with more compassion
 
Anonymous
Anonymous
1 year ago
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Jessica  B.
Jessica B. (jbeau)
1 year ago
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I agree. I can only hope that the officer learned something that day. I feel he did the right thing, but hopefully will know how to act with more compassion and be more tactful in the future.
 
Kimberly F.
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Doesn't seem to be any right or wrong here, just a very sad story.
 
Danielle
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I didn't realize that the backup officer did try to revive the dog, I'm glad someone at least attempted to.
 
Sarah B.
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Could've been handled much more professionally not to mention w/ compassion. The office had all the right to pull this vehicle over though & than call for back up when they did not remain stopped. The only thing that went wrong was the young officer got flustered & didn't correctly communicate with the couple. Since then he has been reprimanded & required to take counseling. I feel really badly about the poodle & her owners. They were merely trying to get to the vets office as quickly as possible to save their pet. Sad the poodle died enroute.
 
LoriHill123
LoriHill123
1 year ago
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So sad for everyone involved.
 
Stacey H.
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This was pretty hard to follow but I think I got the idea around it. It's too bad that they lost their dog but they should have stopped for the police. The officer should have also realised that the people were in a dramatic state so that they probably wouldn't believe that the dog was dead anyway. And to say that it's just a dog and they can get another one!? That just seems far too harsh.
 
Anonymous
Anonymous
1 year ago
This comment has been removed.
 
InZeee
InZeee
1 year ago
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This is an ironic story but if those people wanted to save the dog they should of told the officer on the first stop instead of a chase. I could see the officers point and how it was misunderstood by dog owners. If I had an emergency I would be flying and do all that I can for my pet too.
 
melissa f.
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I agree, if the people had only explained to the officer, he probably would have led them to the vet at a resonable speed. No matter what the situation, there is still a law we must all abide. There is no reason to put others lives at stake for the hopes of safety of another life.
 
Anonymous
Anonymous
1 year ago
This comment has been removed.
 
Jessica T.
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The officer obviously lacked the judgment necessary to make an on-the-spot decision about a threatened life. If it had been a human, other steps would have been taken and any person should have reasonably understood what the right thing to do was. He could have offered an escort, but it doesn't matter now. I'm glad the video showed an attempt to revive the dog. I don't blame the officer for being inexperienced, but as someone who worked with law enforcement for a long time, maybe the police need to keep this incident in mind, need to keep in mind that this particular officer doesn't make the best decisions when faced with new and difficult situations. My condolences to the couple who lost their dog.
 
Lynn  C.
Lynn C. (Mantycat)
1 year ago
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I don't think reprimanding the young officer was appropriate unless they are trained to handle animal emergencies. t sounds like the dog was unfortunately already dead and would not have been revived 20 minutes later. The article says the people and the Poodle would have gotten a cruiser ride to the vet if that would have helped but they did not feel it would. People in that degree of distress are never going to be able to feel like they were treated appropriately. I wouldn't either because of the emotions but I think they were lucky they didn't get into an accident and kill the whole family and other innocent drivers. I am very sorry for their loss and no, it wasn't just a dog, it was their furkid. How sad.
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