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Adoption Pros Serve Erie County 4/16/2008 Visit # 8
68 comments
The SPCA Serving Erie County is the most organized and well managed shelter I have seen on our tour! The people, the operations and procedures, and the space are carefully used. It’s all possible because of the great team work that the Shelter Executive Director, Barbara Carr, her staff and the volunteers working closely with the community and political leaders of Tonawanda, NY. We found lots of special relationships at the shelter and that’s exactly what Zootoo is promoting… people helping people, helping animals!
Dr. Claudia Grey has an extra special relationship with Erie County SPCA. She is the President Elect of Niagara Vet Society. I am thinking of more ways vets could be more helpful to shelters – they all could use your vet help, “MORE”! Like free spay and neuter. More to come later…
Eric County SPCA has special animal friends too! How about a 600 pound pig, llamas, and a horse in their barn! Lizards and snakes housed in the ladies room! Birds and hawks and… it just goes on. This is a place that takes all animals! And they work hard to accommodate, even if they are out of room.
There are so many great things going on at the shelter. Erie County SPCA has a lot to be proud of and look forward to in the future.
Way to go Barbara and the SPCA Team!

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Over the years, my children have been able to participate in Girl Scout badge programs, Summer Humane Education Camp, even been given the unique opportunity to observe a spay surgery! They were facinated and just can't get enough of this incredible organization. By the way, you can view surgeries from the Surrender Lobby viewing window whenever they are going on! How cool is that?
The SPCA Serving Erie County also provides many opportunities for animals to get adopted. There is, of course, many on-site adoption kennels and cages. But in addition to this, the SPCA has sought out off-site opportunities for animals. The Whisker Wagon goes out full of animals to far reaching corneres of the county to reach people who might otherwise have trouble getting to the shelter to view available pets. Local pet stores, businesses and Vet offices have been successfully solicited to house cats available for adoption. Animals are also available to view on the website, and then find out wear to go to meet them!
They are forever surprising me with new ideas and I proudly donate all I can to their cause each year. A shelter make-over for them would be used in so many ways to serve so many more animals and people.
3 months ago
Erie County Legislator Lynn Marinelli was in attendance at the SPCA Serving Erie County's April 16 Zootoo.com rally marking Mr. Thompson’s visit to our humane society. She was so moved by Mr. Thompsons' words and by the possibility of the SPCA receiving a million dollar makeover, she decided to recognize the contest with a resolution! The resolution will be presented for approval at the Thursday, April 24 meeting of the Erie County Legislature. A copy of the resolution is pasted below. Please visit YourSPCA.org for more details. A special thanks goes out from the SPCA to Mr. Thompson and his knowledgeable staff for making the trip to this shelter of which we’re so proud, and to Legislator Marinelli and staff for making this exciting competition a priority in this great a forum!
A RESOLUTION TO BE SUBMITTED BY
LEGISLATOR MARINELLI
RE: IN SUPPORT OF THE ERIE COUNTY SPCA, A FINALIST IN THE ZOOTOO.COM COMPETITION FOR A MILLION DOLLAR SHELTER MAKEOVER
WHEREAS, the SPCA (Society for the Prevention of Cruelty to Animals) of Erie County has entered the Zootoo.Com competition for a million dollar shelter makeover; and
WHEREAS, for more than five months, the SPCA has encouraged members of the community to help the Humane Society qualify for a makeover; and
WHEREAS, through the SPCA’s popular website YourSPCA.org, as well as through direct e-mails, hundreds of supporters of the SPCA were prompted to visit the Zootto website, earning our local Humane Society a spot in the program; and
WHEREAS, the SPCA of Erie County has been named a finalist, one of twenty animal shelters across the country under consideration for this wonderful prize; and
WHEREAS, on August 16, 2008, the SPCA held an outdoor rally, press conference and public tour at its site on Ensminger Road in the Town of Tonawanda to both rally and demonstrate the enthusiastic community support for our local SPCA; and
WHEREAS, Zootoo officials were greeted at this rally by Western New Yorkers and witnessed the enormous outpouring of support for all the good work the SPCA does to save vulnerable animals and find them new homes; and
WHEREAS, an important component of this competition is the Zootoo team learning more about the community served by each SPCA that earned a Top 20 spot, which afforded Erie County the opportunity to showcase our unique challenges and limitless opportunities.
NOW, THEREFORE, BE IT
RESOLVED, that the Erie County Legislature express its full support of the SPCA of Erie County, a finalist in the Zootoo.com competition for a million dollar shelter makeover; and be it further
RESOLVED, that this Honorable Body pause in its deliberations to recognize the SPCA of Erie County for its very important work in the community; and be it further
RESOLVED, that a certified copy of this resolution be conveyed to the SPCA of Erie County with deep appreciation for the positive difference this organization makes in the lives of helpless animals and those who love them.
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I was also impressed that dogs that fail to pass certain areas of the behavioral testing are given time and additional training before retesting.
The compassion of my tour guide and the personal attention I was given lets me know that no matter how much an organization grows(ours currently has fewer than a dozen volunteers) you can still convey your group's message to each person that enters the shelter.
Thanks to SPCA Serving Erie Co for sharing your mission and methods with a fellow animal advocate!
3 months ago
Last night, Sunday night, after getting home, I said hello to my own dogs and cats and immediately went on line to see if Richard Thompson had posted his comments and video about our shelter. Both were there and I read and viewed them with great pleasure. I then noticed that there were a number of comments as well and clicked to read them.
After so many days of excitement and delight surrounding the Zootoo visit, joined by supporters, staff, and other local animal welfare agencies, then traveling to two areas of the country where I could actually help move other agencies forward, I returned to a cyber fight that could not have moved animal welfare forward even an inch.
I felt disappointment and embarrassment as I read the comments flying back and forth, accusatory, mean-spirited, defensive, and holier than thou, on both sides. What wasted time, what wasted energy.
Let me just state for the record that the SPCA Serving Erie County has and will make mistakes. There is no agency caring for animals that has not also made mistakes. Hopefully we all learn from theses mistakes and from each other. We are not perfect. We want to be better.
I understand that when we are passionate about an issue, our manners and decorum can easily be lost. This is not an excuse, however, and each of us needs to examine what we do when we make choices and verbalize our frustrations in a manner that has some intent to harm. Ask yourself, who is really harmed? Then ask, how can I use this energy to move animal welfare forward? How can I take my ego out of this and take a stand that is helpful to all agencies, to all animals?
Zootoo has given us a tool to use or abuse. Let’s use it wisely. Contrary to what one might believe, the SPCA Serving Erie County is open to questions and suggestions. Many of the great moves ever made by this agency were done so because someone thought the way we did things was wrong. Getting outside opinions allows us to see where we might be failing.
It can be difficult to appreciate criticism when is it put forth with accusatory phrases and words. Let us all use our passion to be heard wisely so that we might actually have the chance to be heard, the chance to help find a better way.
Lastly, for those that have lashed out believing that you do so to defend this agency, perhaps you might use this energy to listen and take in what you perceive as criticism. There might be valuable lessons and we can’t afford to miss them. We are doing everything we know to improve our agency. Leave room in your responses for dialog. Together we can make a huge difference.
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About six months after I adopted MacKenzie, I was in PetSmart where the SPCA had several kittens who were up for adoption. I fell in love with a brown tabby who I took home and named Ellie. (The fact that Ellie was at PetSmart was because of the SPCA’s impressive off-site adoption program.)
Six years ago I again walked into the Erie County SPCA for the volunteer orientation. I wanted to give back to the organization that had given me my two cats. During the orientation, the volunteer coordinator told us about all of the exciting jobs and I made sure that I was first in line to be a cat room monitor volunteer. Since 2002, I have been in that position and I can not put into words the satisfaction and warmth I feel when I am able to help a family or a person adopt a new kitty member into their family.
Last year I was lucky enough to become a proud employee of the SPCA working in the Development Department. Though I didn’t think it was possible, becoming an employee of the SPCA has made me even prouder of what our SPCA has accomplished in the past, what the organization is doing now, and the plans for the future. Our SPCA was founded by one of the original communities concerned with animal welfare, and more than 140 years later we continue to be a leader in the animal welfare community across the United States.
Best of all to me, our SPCA is innovative. One of the innovations that I am personally involved with and feel passionate about, is the volunteer cat enrichment team called the AdvoCATS. Under the supervision of Krissi and Debby, our team (perhaps the only such team in the nation), works hard with cats who need socialization, need to be reminded that not all of the hands coming into their kennel are going to give them medications, or who just need some good ole fashioned love because they’re scared. The program is so successful that Krissi and Debby are asked to speak about it across the country.
I’m proud that my SPCA is a very proactive shelter. We are always looking for new and innovative ways to help animals while keeping the costs down. It is hard to fathom what the SPCA could accomplish if we had a larger shelter. An addition to our shelter could help us to use the facility more effectively and efficiently and thereby help more animals. It makes me excited just to think about what we could do with the help of Zootoo’s assistance.
The Erie County SPCA is a wonderful organization and I am blessed to be a part of it. I send the best of luck to all of the shelters involved in the zootoo Shelter Makeover Contest! (But of course I am rooting for my SPCA!)
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15 years ago I was one of only 3 Veterinary Technicians examining, treating, and making decisions about 40-50 or more animals a day. Dogs and cats had to be transported to area vet offices for spay/neuter or adopted out with a certificate for Spay/Neuter that the new owner may or may not comply with. If they didn’t, we were likely to see their puppies and kittens coming through our doors within the next year. I would come to work having to make decisions about which animals had to be euthanized based on who was more adoptable due to their color, age, neuter status, whether kittens had ear mites or dogs were house trained. Pregnant cats rarely made it to a foster home, there were just too many. 15 years ago being a Veterinary Technician at the SPCA Serving Erie County meant making immediate decisions about an animals temperament based on how well they tolerated a physical exam upon arrival.
Today we have staff Veterinarians to treat these dogs and an isolation suite to house the sick cats, allowing us to treat them without risking the health of the rest of the shelter population. Today I get to clean the ear mites out of the kitten’s ears and put them up for adoption. I get to take part in orthopedic surgeries to correct fractures due to accident, negligence, or abuse. I prepare animals for spay and neuter surgeries that are performed each morning.
Yes, my job has changed in many wonderful ways. 15 years ago we were ill equipped to handle most behavioral issues which are so often the reasons animals are surrendered to our care. Today, my job has expanded to include a role in our Training and Behavior Department.
Last week we hosted a fascinating 2 day training seminar focused on interpreting canine body language and how dogs communicate with each other. It is and will always be a learning experience, as every animal we have the good fortune to dedicate our mission to is unique with a personality and needs that we strive to meet in the best way we know how.
The evaluation process begins as soon as an animal arrives at the shelter by having the owner fill out a comprehensive profile on their pets. We monitor cats and dogs
consistently throughout their stay. We offer support to the frightened dogs and cats who may need more time to adjust, and enrichment to the happy, bouncy animals who may need more to do in their kennels to keep them occupied.
Our Assessment tool provides us with information allowing us to predict the
likelihood of a dog displaying aggression in the future. It is not an exact science and we don’t treat it as one. Each dog is an individual and we make every effort to meet their individual needs. We have implemented several behavior modification programs to allow us to work with dogs with specific issues identified during this assessment.
Although many dogs that arrive at the shelter seem to adjust to the environment well, it is no surprise that some of these dogs are highly stressed by the sensory overload. In addition to human reassurance and as much TLC as these dogs will allow, sometimes we need to seek other avenues to successfully place these dogs in a manner that will meet their needs with minimum anxiety. Foster homes are provided via the innovative New Leash On Life program which allows dogs to remain up for adoption via our website while living with a family in a much quieter environment. We also network with various breed rescue groups if we find that is the best way to meet an animals needs.
15 years ago I would never have even imagined the possibility of our being able to accept dogs from other shelters. Today we take dogs from various local animal control facilities including the Buffalo City Shelter, Cattaraugus County, and Newstead. We network with shelters in Ohio, Virgina, and West Virginia as a Partner Receiving Shelter with the Petsmart Charities Rescue Waggin’. We are able to receive weekly transports of dogs and puppies from these shelters because we have earned the confidence and commitment from our community. Confidence that they can come to us and adopt their new friend and know that we will continue to be there for them long into the future.
I can’t begin to describe the many ways that winning the Zooto prize would allow us to continue in our mission and the number of animals from here to Kentucky that we would continue to be able to serve in so many ways.
I love working here. I look forward to my next 15 years at the SPCA Serving Erie
County with pride and anticipation. I am immensely grateful to be a part of all the
amazing things this shelter has and will continue to grow to offer to the animals and
people in our community.
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Our SPCA receives NO government funding. Our SPCA funds itself entirely through private funding. Yes, we do have a $4M budget, but our community supports us by donating that $4M.
I am always proud and always happy to walk into our shelter. We ran a campaign some years ago to give the dogs in our care a comfortable place to be. Our community responded and we now have a beautifully sunlit wing with Dutch-door kennels that allow potential adopters to be close to the dog they will hopefully adopt.
We have an absolutely amazing education program. Our award-winning TLC (Teaching Love and Compassion) program was featured on NPR's Sam Waterson program. People throughout the entire United States are contacting our SPCA to get information on how they can institute this program in their communities.
Our staff and volunteers just blow me away with their dedication. compassion and creativity. Our Marketing/PR Director works on a VERY limited ($1,000 a year) budget. Her resoursefulness in building meaningful relationships with media partners and engaging the media to embrace our shelter keeps us in the headlines at absolutely no cost to us.
Through Barbara Carr, we have become an extremely progressive shelter. We have nearly 900 volunteers. She walked in here, saw issues and determined how best to deal with them. She built our foster care program that takes care of hundreds of animals a year. She instituted a low/no cost spay/neuter program that has a documented rate of decreasing population that would fall upon the shelters to take care of. We have such a loving community that we are able, through Barbara's initiative, to bring animals to Buffalo from states that have difficulty adopting perfectly adoptable animals. And we find them all very loving homes.
I am so proud to be a member of this Board.
Thank you Zootoo for travelling to Buffalo to visit us. Yes, I was one of those folks left standing in the parking lot, because I understood that the shelter tour would best be accomplished with your crew, our Executive Director and Board Chair only. So, for the next hour and a half I held every kitty in the cat room and hugged every dog in the kennels. That is something that everyone out there that day could have and should have done.
And speaking of food - because I love to eat - yes, there was food for the Zootoo crew while they met with the Board....their time was very limited and we didn't want them to leave hungry.
Did I already say that I am so proud to be on this Board? Perhaps I did, but...........
I AM SO PROUD TO BE A MEMBER OF THE BOARD OF OUR SPCA....and our SPCA would not be what we are today without Barbara Carr.
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Hi,
Thanks for your question about the NYS Assembly funds. Those funds were sought and received to assist low income families with S/N services. The money was meant for people in our community and was used for that purpose. It did not affect our operating budget one way or the other, it just helps low income families who could not afford s/n services, even at reduced costs.
In the interest of full disclosure so there can be no misunderstanding, about ten years ago we also received $5,000 through Mary Lou Rath. I believe it was to assist with us getting a wildlife program going here, which we have been quite successful in establishing.
I have been here for 15 years and this is the only NYS money that we have received. Please feel free to ask any other questions. It is great when we can use this forum to clear up our concerns and guestions. Thanks.
Barbara Carr
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Yes all the shelters are in this together and I hope we all find a way of getting together to share ideas. In your video the glass areas fo viewing are stunning.
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We can not thank you enough for coming out here to visit The SPCA Serving Erie County. It was such an honor to share our shelter with you.
It was truly a wonderful and inspirational day, one we will not soon forget.
I’m so proud of the entire ECSPCA staff, our board of directors, our army of volunteers and our caring community. Everyone gave their love, support, time and dedication to make this day so very special for all of us.
Mr. Thompson, your vision offers such inspiration and hope to all animal lovers out there and through your work the animals are the true winners here.
Thank you!!!
3 months ago
For those not in our area, I encourage you to check out the diary of the Vet Services Manager at our shelter: www.yourspca.org
In 18 days in March, the shelter took in 297 Cats, 267 Dogs, 12 Bunnies, 6 Birds, 11 Pocket Pets, and 5 Ferrets. Buffalo might have lost at some Super Bowls, but we're fighting to win the battle at the food bowls.
Zootoo, I've got my fingers and toes crossed for the animals of Erie County!
3 months ago
Why is it when you are over crowded you put animals down and then turn around and go to other states like Virginia, West Virginia, Ohio and Pennsylvania to shuttle other homeless animals in so when people do come to your shelter to adopt they have a VARIETY to choose from.
To me sounds like this shelter has a very high politcal head butting going on inside.
The animals they do not choose to Euthinize are taken care of real well and go up and beyond the call to get them adopted.
How can some of these smaller shelters across the united states that do not have the means that Erie County SPCA has Are NO KILL SHELTERS and Erie County SPCA is a KILL SHELTER.
Lets remember we all are here to SPEAK for the Animals and to help them out because they cannot speak for themselves.
And I know you try and tell the public when turning in a animal you have no room you beg and plead for them to hold on to them or else they are gonna be euthanized.....but my god that what your facility is for to Help.
I know some situations cannot be helped .....but as big as your facility is time to Become a NO KILL SHELTER.
I would really like to know whom decides on which animals get put down......Maybe to day to many black cats or dogs or to many tiger stripped cats or maybe pitbulls because of the breed need to be thinned out.
I am a avid animal lover and own several pets and help out shelters and volunteer on a regular basis But Erie County SPCA needs to wake up and smell the roses when it comes to homeless animals.
Help is needed with NO EXCUSES.
I was there also for the rally on the 16th to great Mr Thompson and the Zootoo crew and was very dissappointed on the fact only certian staff memebers where told to be allowed to partcipate in the event (Big Shots Only) while the very hard working day to day staff had to sit back in the shadows and watch.Maybe if Barb and Debbie get thier heads out of the sand and start communicating more with there hard working everyday staff and community not just the people whos pockets are deep maybe more common people would be glad to get involved.
The Buffalo Jills that where thier to help support looked bored out of there minds and could not wait to leave because the tension was so thick.
So SPCA of Erie County let remember its all for the animals and thier lives to be saved and not of the volume from other states shuffled in to make it seem like its all western New York animals that you are caring for.
I hope a shelter that is chosen is a NO KILL SHELTER because they need the help more than your KILL SHELTER.
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Your staff and or friends have posted so many conflicting stories that it is not funny anymore.
Maybe if you all communicate properly with each other instead of posting all DIFFERENT stories that maybe some of the posts that are being left will make sense.
Obviously a nerve must have been hit about the Erie County SPCA's over 4 million dollar budget a year and how Staff and Friends and Volunteers and Foster people where treated the day of the Zootoo visit and especially the FACT of how Erie County Spca is a KILL SHELTER....excuse me NON -TREATABLE SHELTER(that saying is from one of DEBBIES previous posts.
And as for being behind the scenes of Erie County SPCA....been there done that I am still there.
The only reason why I am still there is for the ANIMALS and ANIMALS only.Also if you check some of the posts by BARB and DEBBIE its posted that animals are brought from other shelters.(Hmmm to rescue from kill shelters) But then posted becuase of over crowding BARB has to make the oh so hard decision to Euthanized due to Kittens with earmites (very treatable condition),Color,Age,Neuter status,dogs were house trained and pregnant cats due to no one to foster them and way to many to handle.Wow with over 900 volunteers and foster people Its a darn right SHAME.
Maybe if That over 4 million dollar budget floating around and less paychecks being issued the facility can expand and make more room to handle all the animals and make your facility a NO KILL SHELTER ( Treatable Shelter)
Like I have always said the animals you do have are treated fantastic.......but what about those hundreds of others that are Euthanized.
So maybe before any more posts are posted from anyone else from Erie County SPCA to rebuttle......you should take a long hard look at what you all already posted and think twice about getting your stories staright becuase your rope is getting shorter and shorter each post you posted.
Lets remember this all for the ANIMALS not on whom has what status and what status you can become in Erie County SPCA.
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As for becoming 'no kill'? I still believe it to be a pipe dream as long as there are puppy mills, animal fighting rings, and owners who refuse to 'fix' their pets. There will ALWAYS be more incoming than outgoing, which would quickly tax resources. I've seen articles where local shelters were forced to step in when well-meaning 'no kill' operators took bigger bites than they could swallow.
Someday, it *WILL* be possible.
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I, first hand know what a wonderful job DEBBY does with her infirmary department. She works daily an minimum of 8-12 hours, with many times no lunch. I know this first hand, because she is my mother. When it’s 4:30pm and I want to go home and spend time with my mother, I am unable to due to the fact that she is so involved with making sure the animals are taken care of in the infirmary and the isolation room. Her job is not over until the animals are taken care of. So before you tell her “to get her hear out of the sand” spend a day in my mothers shoes (please!!! do) because I guarantee you’d wouldn’t know what to do. Have you ever been in charge of anybody in your life….because if you have you KNOW that all requests cannot be made.
You feel that the facility is big; it’s NOT big when you take in thousands and thousands of animals a year. And if you seriously think they put animals down because of their bread or color…. I believe you need to just grow up. What a sickening and disheartening thing to say if your such an animals lover. Since you spent so much time on Zoo Too writing such a long descriptive paragraph, maybe you can use that time next week and volunteer and see what really does happen behind the scenes and not by “word of lying mouths”.
And why were only certain people allowed to participate… do you know how many people work there…. I don’t think Zoo Too wanted to be there all day talking to the dozens of staff members they employee. (Hello???????)
Communication… you make me laugh… my mother is communicating with vet techs up until the hours of 11pm and as early at 7am. Her job is her life, which I think you need to get one.
And Rebel – she listens when they call her at all hours of the day and night to converse about ideas, hours , animals and “ah-ha” moments…. I’ve heard it and seen it. Debby would LOVE to communicate with you and she can tell you all the things that have been done since she has started at the EC SPCA.
Mom (and staff) – I am so proud of all the wonderful things you have done in this community. Thank you for allowing me to have my 2 dogs and being there for others on their search for a new loved one.
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Many volunteers and foster families are elderly and would be beyond themselves to be recognized and have something to display to their families. You can save your money on your appreciation lunch at the holiday Inn every year by giving certificates and maybe progressive rewards (t-shirts, hats,mugs...)stuff like that ,for plateau of animals fostered or years of service..even a picnic would be lots cheaper than "holiday Inn" and again get to mingle with everyone not just the chosen few.
The SPCA Barb,Gina,Kim, Debby,Lisa,John,Melanie,Jole, Bev,Lindsey,Amy "the late Mr. Sullivan,Lin. Betty, April,Barb F ,Diane and I could go on and on.....they all do great jobs....I just think in helping the animals sometimes you forget about helping the people who help make the SPCA a little more successful . Not all get a pay check but would love to know their service gets a little recognition. So, how many zootoo shirts did you have left over?
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One further note on this comment. What makes the PR department work so great; as your criticism points out; is the GENUINE care for, love and hard work it puts out for the animals. No amount of money in the world could bring in the support, help and understanding in the community that the real honest love, care and hard work does from this PR department.
I wish luck to all the shelters in their bids to win the makeover. Hopefully all these childish attacks will stop now. Everyone needs to remember that who ever wins or loses it's ultimately the animals that win. By the publicity that this site has drawn it's making more and more citizens aware of the animals needs. Good luck and may the best shelter win.
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Shelters unite...I agree, how about sharing some of your 4 million budget with local shelters.
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