Ok. I used to bring all of my dogs there to get groomed. I always had someone different. There was zero personal attention. My dogs were just a number that the factory wanted to get in and out. Now I go somewhere where they know me and my dogs by name.
I've heard similar complaints from other pet owners that use Petsmart grooming. My granny doesn't like it because they kept her little poodle x all day long. She's retired and could drop off pick up at anytime but they insisted on having him all day.