Don't use the lock button and it works great

i love this leash. however, there is a time and place to use it and a way to use it. don't use it in pet stores to start. use it in an area where there isn't anyone or any other dogs nearby. that way you can be sure your dog can't nip someone by mistake. also, i do NOT recommend using the lock button. i've found that too often it sticks and you can't get your dog back, plus i don't think it's effective for keeping your dog at a decent distance. if you dog slows down, the leash drags and the dog gets tripped up. i use the manual button to stop the leash and reel in my dog when i see someone approaching. i have never had a problem this way. i definitely think this is a great leash!

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