I was sad to hear of this case. Unfortunately Dr. Olsen left Morton Grove Animal Hospital in 2007, prior to an ownership change in 2008, and I was unaware of this series of events until the owner contacted us for records in 2011. Until this time, the owner had seemed pleased with our cooperation in all of her requests. I have attempted to contact this owner, but have received no response. I will continue to do everything I can to help resolve this matter to the client's satisfaction.

Pros: Caring , Concerned

Cons: None