Are you getting these messages - Losing Points?
Urgency:Need to know
Category: Zootoo Website
Asked by: Pia S. (GuinnieGirl) 1 year ago
I don't recall putting up any duplicates as I have been very careful, but I'm not spending hours to review what I put up months ago.
More info: Dear Member Thank you for uploading your video. However we have removed the video and points as it was a duplicate. We are currently in our shelter clean up phase and are reviewing all content. Please let us know if you have any questions. Thank you for helping pets. 1877-580-7387 support@zootoo.com If you feel this is in error, please contact us via phone or email info@zootoo.com - thank you.
Answers from Zootooers
Answered by: Courtney H. (LifesRuffK9) 1 year ago
a lot of people are saying they have had points taken away.
Answered by: LaurenBozych 1 year ago
I guess I'm lucky that I haven't gotten this message yet. I know when I first joined I did duplicate some of my pictures but don't want to lose points by removing them.
Answered by: scaredycat 1 year ago
Well, they have reposted all of the videos that didn't get posted on Tuesday, which I had resubmitted thinking they were lost. So they will show up as duplicates, even though I didn't get points for all the duplicates. That will be soooo annoying
Answered by: Pam N. (truffle322) 1 year ago
I got this once for a journal I wrote. They said it was "very similar" to one I already posted. How do we have time to go back and recheck all our postings? My memory doesn't retain stuff like that from many months ago.
Answered by: Lindsey B. (linzuar) 1 year ago
Sadly, it seems a lot of people are getting this message and losing points because of technical errors on the site, which is just awful.
Answered by: Heather C. (evilish) 1 year ago
I haven't gotten this message. They do keep putting the same video up of mine but I upload extremely different ones. I don't know why this is happening..
Answered by: Nicky R. (bbyblueyes43) 1 year ago
Haven't gotten any of those messages yet, but I can see how it can be frustrating. I know they want to make sure people aren't just posting the same things over and over again, but if it's an honest mistake it can be frustrating.
Answered by: glitterstar0713 1 year ago
It's very frustrating! I'm cautious about posting duplicates, I just hope zootoo isn't mistaken them and considering them duplicates even though they are not.
Answered by: Lisa B. (burgerlr2003) 1 year ago
I haven't gotten it about video's but I did get a message letting me know that they did remove a review I had written because of the quality and that I hadn't used that clinic so couldn't rate it.
I have also noticed that several of my pet pics that I put up had duplicates even though I only added them once so I have tried to go back and remove them. I think a lot of this is a problem with the site at times and seems like a lot of people are having this issue.
Answered by: Sandy M. (sandymainardi) 1 year ago
I haven't gotten this message yet however, I do have a few duplicate photos just because it's so hard to keep track...we'll see.

