Q: Has anyone used Pet Product Mall

November 24, 2009 | By Idaviruma | 2 answers | Expired: 2254 days ago


I ordered a battery charger for a collar and they sent me a notification saying that it will be shipped priority mail, its now been 2 weeks and I havent heard from them since, I emailed them 3 times and called multiple times and left voicemails, since nobody picks up.

Is it a scam?

Update: I finally got the item, with it came without an invoice and the box wasnt even padded.

Readers' Answers (2)
Kevin  H.

Nov 26, 2009

Yes, We at Pet Product Mall Make mistakes like anyone else. We do a brisk business and sometimes things get away. We do out best and repeat business from satisfied customers is something we strive for and we have a strong customer base. We agree that customer service had been lacking over the past 3 weeks but we have a new CSR now and things will be much better.

Thank you
Kevin Hullinger

Thumbs Up: 1 | Thumbs up!


Nov 24, 2009

you should have an invoice in your email. did they every send you a follow up saying the product has been shipped? in either of these emails there may be a tracking number that you can check online or w/a phone call to their postal carrier. if they use ups, you won't need the number - just visit their website: www.ups.com/tracking/tracking.html

is this collar a shock collar? shock collars cause physical injuries such as neck burns if they're used regularly, and they also inflict psychological damage by using negative reinforcement {pain} to alter a dogs behavior {dogs are naturally inclined to roam unless taught not to}. when you have the right material to learn from, training a dog not to leave the yard is pretty easy. you can teach your dog recall by using a whistle and treats and taking your dog for their daily walk will discourage their need to wander.

Thumbs Up: 0 | Thumbs up!

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