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Q: Has anyone had a pet die while at the groomers?

June 22, 2009 | By MissingGucci | 15 answers | Expired: 1747 days ago

Has anyone had a pet die while at the groomers?

My cat, Gucci died this past Sat. while at the local Petco groomers. They told us that she had been fusy and used a muzzle. They said that she sighed once - they checked her and continued grooming. She sighed a second time and they proceeded. On the third sigh she died. I feel that using the muzzle added more stress and that the groomers should have recognized the anxiety that she was under and simply stop. The groomer had told me and my husband that we should leave her a number in case she was having a hard time... again, why didn't she just stop!?
A necropsy was supposed to be performed today but Petco froze the body and now have to wait until tomorrow. The issue we have with this is that we told them to ensure that Gucci was refrigerated and not frozen, as freezing ruins the tissue/cells..
Does anyone have any advice on this?
I am missing my kitty sooo much. It's just not the same without her. :(

Readers' Answers (15)

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dawn
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Jun 30, 2009

very sorry for your loss how awful!!! Hope you can find peace and bring awarness to the untrainerd groomers at the chain super pet stores

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Lisa B.
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Jun 26, 2009

Did you sign anything giving up liability. Take them to small claims court then you don't have to pay an attorney. Ask for up to $5,000, whatever the maximum is allowed. It won't bring your cat back but it will make them stop. Places like this only listen to the pocketbook. this is so sad. The sigh was the cat trying to breath. Stupid, stupid people working with pets.

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Anonymous
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Anonymous

Jun 25, 2009

OMG, this is so very sad and my heart goes out to you! Now, you should also be aware that any animal with a flat face should never be muzzled because their breathing is already compromised. The groomer should have stopped immediately. A lot of private shops and even the big retailers may not have the employees trained properly. I can tell you that the employees at PetCo and PetSmart do not hit their dogs and this comes from a reputable source. Not all of the groomers are experienced when they are hired and they go through a 12 week course and then they're called groomers.

Look @ your receipt from PetCo for the grooming there should be a number on there you can call to complain. They bare based in SaanDiego, CA.

You should get to know your groomer in the future before you let them handle your animals and get references as well!

Good Luck, I hope this gives you some food for thought!

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misty
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Jun 24, 2009

OMG... that is such devestating news... i am so sorry for your loss...

alot of good answers here... but i do have a question(s)... if you dont mind...

did they refuse to give her back to you so you could take her to your vet...? & what have they told you they will do...??

get that attorney ASAP & sue them... they should not be able to get away with this...

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Stevecat511
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Jun 23, 2009

This is devastating news! I am so, so sorry for your loss of Gucci! The first thing I would like to say is that I am wondering if they froze her to cover up something. I would hire an attorney and not let Petco get away with this. It sounds to me like this was completely avoidable! Good luck, my friend... I hope justice prevails in this one!

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Prevost1580
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Jun 23, 2009


OMFG~ This is awful,what a #$%^ nightmare!!!!!!!! I am sooooo sorry. Do not let Petco get away with this- Call their corporate office. I'm sure if you google them,you will find it.

Poor Gucci :( this is sooooo terrible.

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Denise L.
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Jun 23, 2009

I am beyond sorry to hear of your devastating loss! I've heard the horror stories about Petco & PetSmart groomers...in fact, I had an intact male dog (he was NOT interested in mating at all) who used to go there & he's dome back with bows in his hair instead of a bandana (they would trim by his anus, so they should've seen his huge testicles-he was a larger dog). Another dog of mine was a pure-bred fox terrier...they groomed him the way Bichon Frise's are supposed to be groomed....bunch of idiots! Thank God, they never had any serious trauma! I know what my dogs have gone through at PetSmart is minor compared to what you've gone through, but it seems to show how incompetent these people can be (I don't think all of them are bad, but there are enough idiots that make me avoid those places for grooming). I don't think they're very professional & the groomers are only there to make money & get their shifts over with. It's not an easy job, but they MUST be more attentive & caring. You & your loved ones are in my prayers....& please call a lawyer!

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Jnewman
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Jun 23, 2009

Omg...that is not cool of Petco whatsoever. Petco freezing Gucci without permission is unexcusable. I would definetly recommend hiring a lawyer to being this injustice down.

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JerZgirl
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Jun 23, 2009

So sorry for your loss...how awful to be going through this. :o(

I would contact the Better Business Bureau and get a lawyer ASAP if you haven't already.

As a former groomer, especially when grooming cats any signs of distress we would stop and call the owners. I have heard many horror stories about Petco and Petsmart's grooming.

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Norrie
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Jun 23, 2009

You've gotten some good advice from those before me. What I can add, is that you should get a notebook and write all the info down, names, dates, any comments, phone numbers, Gucci's past history w/ groomers. Also, take photos (or ask a friend to) of the grooming area and muzzle. As things progress, keep note of everything even though your head is spinning right now.

I'm so very sorry this happened to Gucci and you, what a nightmare!

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