Flag

Q: Dog Killed at PetSmart While Being Groomed.

February 1, 2010 | By TSoni | 17 answers | Expired: 1743 days ago

TSoni

On Christmas Eve (12-24-2009) We dropped off our family dog of 11 years (Gizmo) at the groomers and one and a half hour later we received a called from the PetSmart groomers saying "come pick your dog up, he is just laying on the ground and he's not moving". When we got there 7 to 8 minutes later, our dog had no pulse, and was not breathing. There was no Vet called even though they have a Vet Clinic called "Banfield Veterinary Service" attached to the PetSmart. We are devastated today and we want answers but NO ONE from their head office or the local store in Bloomingdale, IL is talking. What do I do? The groomers (4-5 ladies) did not do anything while our Gizmo was laying there helpless. Their Add/Promotion on TV says "Professional pet stylists who are safety-certified and trained in ALL areas of care" so that would mean CPR correct? They did NOTHING to help us save him, not even CPR. The store manager decided to leave early for the day so he was not even present when all this happened. He came almost 30 minutes later. They wanted us to take our dog to an emergency clinic which was 40 minutes away in the 6 inches of snow fall. They didn't have the common decency of calling one of the Vet on-call until I yelled at them and told them that I was calling the cops if they do not get a Vet from their clinic here ASAP so the manager called a Vet who came 25 minutes later and she (the Vet) made sure that she along with the store manager told my family while we stood there in tears that "she didn't have to come today since it was Christmas Eve, she came out of the goodness of her own heart", (gee, thanks!!). She didn't tell us anything different that we already knew. We already knew our Gizmo died way before even we got there. Today, the Soni family wants answers! What did they do while grooming him? Why isn't anyone at the local store or the corporate office talking even after receiving my mail? Even the girl who groomed Gizmo, would not talk properly. Yes, we want answers and we are heartbroken today. Our holiday season will never be the same again. We had Gizmo since he was 6 weeks old and on March 10, 2010, he would have been 11 years old. We miss him so much and remember him every single day. Please DO NOT TAKE YOUR PET TO PETSMART FOR GROOMING or for that matter ANYTHING!! The people there just do not care about your pet. We feel that the muzzle might have been on too tight or for too long, or the hair dryer was too hot for our little Gizmo to handle. Or, both!! He was the king of hearts and the king of our house.

We do not want any other family to go through what we went through on Christmas eve, please do not take your pet there.

Readers' Answers (17)

| 1 | 2

  • Sort by:
  • Latest |
  • Rank
Amber
Flag

Feb 02, 2010

here is some contact info for some news stations in your area:

www.wsiltv.com/p/contact_us.php
www.wgntv.com/about/station/contactus/
www.abclocal.go.com/wls/feature?section=resources/inside_station/station_info&id=7105375
www.wics.com/sections/station/index.shtml

just think about any news station you've ever watched that did some kind of investigative report after a viewer shared a personal story. our local stations even have their own names for these segments. anyway, if you can think of something like that that you've seen, check that news station's website.

Thumbs Up: 7 | Thumbs up!

Amber
Flag

Feb 02, 2010

this is more common than you'd think. i'd recommend that you contact your local Better Business Bureau and file a complaint, for one. the complaint will go on their record and they will try to mediate. also, contact your local Attorney General. they will do a lot of the same stuff that the BBB does, but they actually have some degree of authority, which, honestly, the BBB doesn't. there is still no guarantee that either of these entities will produce any results...if the business doesn't respond, ultimately, there's nothing they can really do.

contacting a local news station would be worth a shot. news stations need human interest stories, and ones involving animals are always popular. plus, it would be super bad publicity for that PetSmart.

additionally, bad-mouth the hell out of them, locally in person, and all over the internet. look for any place that you might leave a negative review and warn others. one good place that will likely get a lot of attention would be on www.yellowpages.com , where anyone who looks up the store's address of phone number will get to see your story. i also highly recommend www.ripoffreport.com . i filed a complaint with them about a business not too long ago, and now, when you Google that business, my story comes up on the *very first page* of Google search results.

this long after the fact, it could be hard to get answers. an autopsy should have been performed before anything else was done to the dog. at this point, you've pretty well stuck taking their word. you might talk to a lawyer. i can't imagine that they don't have plenty of security cameras in the store...maybe what happened was caught on tape, and if there were a lawsuit, your lawyer might be able to get at that. i know that there's nothing that can be done to bring back your pet and that no amount of money can make it better, but a great many heads need to roll over this, and others should be warned.

Thumbs Up: 16 | Thumbs up!

daryl b.
Flag

Feb 02, 2010

you should listen to what jackie (doofzo7) she is a groomer and is giving you good advice. maybe you could get them to at least pay for the autopsy i am so sorry this had to happen to you. is it possible they did not have a chance even to touch the dog to start grooming you beloved dog/?

Thumbs Up: 2 | Thumbs up!

Tricia L.
Flag

Feb 02, 2010

Wow so sad! I would want an autopsy to see what happend to my baby and if she suffered or not.
=(

Thumbs Up: 6 | Thumbs up!

Jillian
Flag

Feb 02, 2010

oh, and who you contact in the media - start w/local and just call what numbers you can find online. they will direct you to who you need to speak to.

Thumbs Up: 1 | Thumbs up!

Jillian
Flag

Feb 02, 2010

i would contact a lawyer and ask them for advice. just pick up a phone book and call every one that says "free consultation". usually you can get a ton of free advice this way. then contact your local news stations, especially those that have a "call for help" line.
places like petsmart may say they're "trained in all areas of care", but taking a basic course on animal emergencies doesn't make you qualified. in my area the people working at the pet chain grooming centers {and their obedience schools} tend to be teenagers, or have about as much common sense as one.
i've never even been in a petsmart, but after hearing your story i have no desire to ever even step foot in one. i'm very sorry to hear about gizmo and i wish you the best of luck of getting answers and hopefully some justice as well.

Thumbs Up: 4 | Thumbs up!

jackie
Flag

Feb 01, 2010

I am so sorry for your loss what should have been done was for them to take it to the vet immediately. they should have preformed cpr in the mean time. you need to have an outopsy done to find out what the cause of death was. grooming can be very stressful on the pets and if there is an underlying condition it can sometimes be triggered. Get all your facts befor you do anything. Then if it was neglance you can persue it further.

Thumbs Up: 8 | Thumbs up!

| 1 | 2

You might also enjoy:

Got a question about your pet? Get the answers you need from Zootoo's community of pet experts and owners.

Advertisement

Advertisement

See more ›
Know the Answer?

There are always new questions that need answers. Contribute your knowledge about pets.

Need to know | Zootoo Website